Terms and conditions
1. Application of Terms and Conditions
1.1 The Supplier shall supply and the Customer shall purchase the Goods and/or Services in accordance with the final quotation or pro-forma invoice which shall be subject to these Terms and Conditions; and
1.2 The Contract shall be to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Customer.
2. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"Business Day" means any day other than a Saturday, Sunday or English public holiday;
"Commencement Date" means the commencement date for the Contract as set out in the accepted order;
"Confidential Information"means, in relation to either Party, information which is disclosed to that Party by the other Party pursuant to or in connection with this Agreement, which could reasonably be expected to be sensitive, (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such);
"Course Content" means software, video or audio based programmes, modules, or other information delivery mechanisms, designed to convey concepts and messages through a combination of any and/or all of the following; visual concepts such as pictures and diagrams, with or without animation, text, written or spoken, audio soundtrack, quizzes and interactivity and similar such methods, which may become available as technology changes;
"Contract" means the contract for the purchase and sale of the Goods and/or supply of the Services under these Terms and Conditions;
"Contract Price" means the price stated in the Contract payable for the Goods and/or supply of the Services based upon the Supplier's final quotation or pro-forma invoice;
"COTS" means "Commercial Off The Shelf Software", and is the term used to describe software or software modules that have no bespoke programming specific to a Customer or project;
"Customer" means the person or organization including any subsidiary or associated company or entity which accepts a quotation or offer of the Supplier for the sale of the Goods and/or supply of the Services, or whose order for the Goods and/or Services is accepted by the Supplier and includes agents and representatives of the organization;
"Customization" means the process of change based upon a Customer change request, through which standard software packages are modified to meet the Customer's organizational requirements, however the modified software package remains representative of the original software package;
"Customized" means Course Content which has been through a process of Customization;
"Delivery Date" means the date on which the Goods are to be delivered as stipulated in the Customer's order and accepted by the Supplier;
"Delivery Schedule" means a designated date delivery is agreed to be intended, based upon variables such as Customer approvals or designated milestones and is expressly subject to change based on the change of such variables;
"EULA" means End User License Agreement provided by the COTS or Course Content Software Developer, whether Customized, Translated or not;
"Goods" means the goods (including any instalment of the goods or any parts for them) including logical entities such as Software based programmes and modules which the Supplier is to supply in accordance with these Terms and Conditions;
"Month" means a calendar month;
"Services" means the Services to be provided to the Customer as set out in the quotation and specifically do not include pre-sales consultation or any services provided without charge or fee;
"Software" means a collection of computer programs and/or related data, video, audio and text that provide the instructions for telling a computer what to do and how to do it and what to display, for the purposes of this definition is extended to include Course Content even when delivered through a device other than a computer;
"Software Developer" means "inspired eLearning Inc" or other alternative provider of Software as designated by the Supplier;
"Supplier" means simplEtraining Limited, a company registered in England under 05107917 of Anamax House, Oxford Rd, Gerrards Cross, Buckinghamshire SL9 7BB and includes all duly authorized employees and agents of simplEtraining Limited;
"Translation" means the process of converting or providing Course Content from the original language of production (normally English-US) to another language requested by the Customer;
Unless the context otherwise requires, each reference in these Terms and Conditions to:
- 2.1.1 "writing", and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
- 2.1.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
- 2.1.3 "these Terms and Conditions" is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time;
- 2.1.4 a Schedule is a schedule to these Terms and Conditions; and
- 2.1.5 a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.
- 2.1.6 a "Party" or the "Parties" refer to the parties to these Terms and Conditions.
- 2.2 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
- 2.3 Words imparting the singular number shall include the plural and vice versa.
- 2.4 References to any gender shall include the other gender.
3. Basis of Sale and Service
The Supplier's employees or agents are not authorised to make any representations concerning the Goods or Services unless confirmed by the Supplier in writing. In entering into the Contract the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
No variation to these Terms and Conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Supplier.
Sales literature, price lists, budgetary quotations and other documents issued by the Supplier in relation to the Goods and/or Services are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance. No contract for the sale of the Goods and/or Services shall be binding on the Supplier unless the Supplier has issued a final quotation or pro-forma invoice which is expressed to be an offer to sell the Goods and/or Services or has accepted an order placed by the Customer by whichever is the earlier of:
- 3.3.1 the Supplier's written acceptance;
- 3.3.2 delivery of the Goods;
- 3.3.3 provision of the Services; or
- 3.3.4 the Supplier's invoice.
Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Supplier shall be subject to correction without any liability on the part of the Supplier.
4. The Goods
No order submitted by the Customer shall be deemed to be accepted by the Supplier unless and until confirmed in writing by the Supplier's authorised representative.
The specification for the Goods shall be that set out in the Supplier's sales documentation unless varied expressly in the Customer's order (if such variation(s) is/are accepted by the Supplier). The Goods will only be supplied in the minimum units thereof stated in the Supplier's price list or in multiples of those units. Orders received for quantities other than these will be adjusted accordingly
Illustrations, photographs, online demonstrations or descriptions whether in catalogues, brochures, price lists or other documents issued by the Supplier are intended as a guide only and shall not be binding on the Supplier.
The Supplier reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Customer's specification, which do not materially affect their quality or performance.
No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing of the Supplier on the terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Supplier as a result of such cancellation.
The Supplier is a reseller of Goods and does not design, develop, manufacture, or produce the Goods for the purpose of supplying the Customer.
In the case of Course Content or any Software modules or programmes provided by the Supplier, the EULA will be provided by the Software Developer and nothing within any agreement between the Parties will indicate the authority to modify the EULA except where specifically stated and duly authorized in writing by the Software Developer.
5. The Services
With effect from the Commencement Date the Supplier shall, in consideration of the price being paid in accordance with Clauses 6 and 7 will provide the Services expressly identified in the quotation. 5.2 The Supplier will use reasonable care and skill to perform the Services identified in the final quotation. 5.3 The Supplier shall use its reasonable endeavours to complete its obligations under the Contract, but time will not be of the essence in the performance of such obligations.
The price of the Goods and/or Services shall be the price quoted in the Supplier's final quotation at the date of acceptance of the Customer's order or such other price as may be agreed in writing by the Supplier and the Customer.
Where the Supplier has quoted a price for the Goods other than in accordance with the Supplier's published or recommended price list the price quoted shall be valid for 30 days only or such lesser time as the Supplier may specify.
The Supplier reserves the right, by giving written notice to the Customer at any time before delivery or provision, to increase the price of the Goods and/or Services to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods and/or Services which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.
Except as otherwise stated under the terms of any final quotation, pro-forma invoice or in any price list of the Supplier, and unless otherwise agreed in writing between the Customer and the Supplier, all prices are inclusive of the Supplier's charges for packaging and transport.
The price is exclusive of any applicable value added tax, excise, sales taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods and/or Services, which the Customer shall be additionally liable to pay to the Supplier.
Subject to any special terms agreed in writing between the Customer and the Supplier, the Supplier shall invoice the Customer for the price of the Goods and/or Services on or at any time after acceptance of the Customer's order, prior to delivery of the Goods and/or the Provision of the Services (as applicable), unless, in the case of physical Goods, the Goods are to be collected by the Customer or the Customer wrongfully fails to take delivery of the Goods, in which event the Supplier shall be entitled to invoice the Customer for the price at any time after the Supplier has notified the Customer that the Goods are ready for collection or (as the case may be) the Supplier has tendered delivery of the Goods.
The Customer shall pay the price of the Goods (less any discount or credit allowed by the Supplier, but without any other deduction, credit or set off) within 5 Business Days of the date of the Supplier's invoice or otherwise in accordance with such credit terms as may have been agreed in writing between the Customer and the Supplier in respect of the Contract. Payment shall be made on the due date notwithstanding that delivery or provision may not have taken place and/or that the property in the Goods has not passed to the Customer. The time for the payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
All payments shall be made to the Supplier as indicated on the form of acceptance or invoice issued by the Supplier.
The Supplier is not obliged to accept orders from any customer or buyer who has not supplied the Supplier with references satisfactory to the Supplier. If at any time the Supplier is not satisfied as to the creditworthiness of the Customer, or in the case of the Customer having no previous trading history with the Supplier, it may give notice in writing to the Customer that no credit, or further credit will be allowed to the Customer in which event no further goods or services will be delivered or provided to the Customer other than against cash payment and notwithstanding sub-Clause 7.2 of these conditions, all amounts owing by the Customer to the Supplier shall be immediately payable in cash, or immediate electronic cleared funds transfer.
8. Delivery and Performance
Delivery of any physical Goods shall be made by the Supplier delivering the Goods to the place in the United Kingdom specified in the Customer order or, if no place of delivery is so specified, by the Customer collecting the Goods at the Supplier's premises at any time after the Supplier has notified the Customer that the Goods are ready for collection. Delivery of any logical Goods, such as Course Content, will be made by designating a logical location where Course Content may be downloaded from and/or by transferring the Goods to an agreed location of the Customer's designation, subject to availability of the designated location. The Supplier will make logical Course Content delivered to a specific location available for a minimum period of 30 Business Days in order to afford the Customer sufficient opportunity to receive a download of Course Content.
The Delivery Date and/or Delivery Schedule are approximate only and time for delivery shall not be of the essence unless previously agreed by the Supplier in writing. The Goods may be delivered by the Supplier in advance of the Delivery Date upon giving reasonable notice to the Customer.
If the Customer fails to take delivery of the Goods or any part of them on the Delivery Date and/or Delivery Schedule and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Supplier shall be entitled upon giving written notice to the Customer to store or arrange for the storage of the Goods and then notwithstanding the provisions of sub-Clause 10.1 risk in the Goods shall pass to the Customer, delivery shall be deemed to have taken place and the Customer shall pay to the Supplier all costs and expenses including storage and insurance charges arising from such failure.
With effect from the Commencement Date the Supplier shall, in consideration of the price being paid in accordance with these Terms and Conditions and the final quotation provide the Services expressly identified in the final quotation and/or pro-forma invoice.
9. Non-Delivery of Goods and/or Services
If the Supplier fails to deliver the Goods or provide the Services or any of them on the Delivery Date, according to the Delivery Schedule (or Commencement Date, as appropriate) other than for reasons outside the Supplier's reasonable control or the Customer's or its carrier's fault:
- 9.1.1 if the Supplier delivers the Goods and/or provides the Services within 45 business days thereafter the Supplier shall have no liability in respect of such late delivery; or
- if the Customer gives written notice to the Supplier within 20 Business Days after the agreed Delivery Date, Delivery Schedule (or Commencement Date, as appropriate) and the Supplier fails to deliver the Goods and/or Services within 30 Business Days after receiving such notice the Customer may cancel the order and the Supplier's liability shall be limited to the excess (if any) of the cost to the Customer (in the cheapest available market) of similar goods or services to those not delivered or provided over the price of the Goods or Services not delivered or provided. The Customer will be liable for Supplier costs incurred as a result of Course Customization and/or Translation.
10. Risk and Retention of Title
Risk of damage to or loss of the Goods shall pass to the Customer at:
- 10.1.1 in the case of Goods to be delivered at the Supplier's premises, the time when the Supplier notifies the Customer that the Goods are available for collection;
- in the case of Goods to be delivered otherwise than at the Supplier's premises, the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Supplier has tendered delivery of the Goods; or
- in the case of Goods being installed by the Supplier, the time that the Supplier notifies the Customer that the installation is complete.
- in the case of Goods being provided electronically by the Supplier, the time that the Supplier notifies the Customer that the download/upload is available.
Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms and Conditions, legal and beneficial title to the Goods shall not pass to the Customer until the Supplier has received in cash or cleared funds payment in full of the price of the Goods.
Sub-Clause 10.2 notwithstanding, legal and beneficial title of the Goods shall not pass to the Customer until the Supplier has received in cash or cleared funds payment in full of the price of the Goods and any other goods supplied by the Supplier and the Customer has repaid all moneys owed to the Supplier, regardless of how such indebtedness arose.
Until payment has been made to the Supplier in accordance with these Conditions and title in the Goods has passed to the Customer, where applicable, the Customer shall be in possession of the Goods as bailee for the Supplier and the Customer shall store the Goods separately and in an appropriate environment, shall ensure that they are identifiable as being supplied by the Supplier and shall insure the Goods against all reasonable risks.
The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Supplier, but if the Customer does so all money owing by the Customer to the Supplier shall (without prejudice to any other right or remedy of the Supplier) forthwith become due and payable.
The Supplier reserves the right to repossess or prohibit use of any Goods in which the Supplier retains title without notice. The Customer irrevocably authorises the Supplier to enter the Customer's premises during normal business hours for the purpose of repossessing the Goods in which the Supplier retains title and inspecting the Goods to ensure compliance with the storage and identification requirements of sub-Clause 10.4.
The Customer's right to possession of the Goods in which the Supplier maintains legal and beneficial title shall terminate if:
- 10.7.1 the Customer commits or permits any material breach of his obligations under these Terms and Conditions;
- 10.7.2 the Customer enters into a voluntary arrangement under Parts I or VIII of the Insolvency Act 1986, the Insolvent Partnerships Order 1994 (as amended), or any other scheme or arrangement is made with his creditors;
- 10.7.3 the Customer is or becomes the subject of a bankruptcy order or takes advantage of any other statutory provision for the relief of insolvent debtors;
- 10.7.4 the Customer convenes any meeting of its creditors, enters into voluntary or compulsory liquidation, has a receiver, manager, administrator or administrative receiver appointed in respect of its assets or undertaking or any part thereof, any documents are filed with the court for the appointment of an administrator in respect of the Customer, notice of intention to appoint an administrator is given by the Customer or any of its directors or by a qualifying floating chargeholder (as defined in paragraph 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer.
The Customer does not receive legal and beneficial title to the intellectual property or copyrighted material contained within the Course Content, which remains the property of the Software Developer and is supplied subject to the terms and conditions of use outlined in any EULA or other license to use such Course Content, which may be limited to numbers of users and/or duration of usage along with other restrictions or benefits outlined in the EULA or final quotation.
The Supplier may assign the Contract or any part of it to any person, firm or company without the prior consent of the Customer.
The Customer shall not be entitled to assign or re-sell the Contract or any part of it without the prior written consent of the Supplier.
12. Defective Goods
If on delivery any of the Goods are defective in any material respect and either the Customer lawfully refuses delivery of the defective Goods or in the case of physical goods, if they are signed for on delivery as "condition and contents unknown" the Customer gives written notice of and providing details of such defect to the Supplier within 7 (seven) Business Days of such delivery, the Supplier shall at its option:
- 12.1.1 replace the defective Goods within 45 Business Days of receiving the Customer's notice; or
- 12.1.2 refund to the Customer the price for those Goods (or parts thereof, as appropriate) which are defective;
No Goods may be returned to the Supplier without the prior agreement in writing of the Supplier. Subject thereto any Goods returned which the Supplier is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at the Supplier's sole discretion the Supplier shall refund or credit to the Customer the price of such defective Goods but the Supplier shall have no further liability to the Customer.
The Supplier shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow the Supplier's instructions (whether given orally or in writing), misuse or alteration of the Goods without the Supplier's prior approval, or any other act or omission on the part of the Customer, its employees or agents or any third party.
Goods, other than defective Goods returned under sub-Clauses 12.1 or 12.2, returned by the Customer and accepted by the Supplier may be credited to the Customer at the Supplier's sole discretion and without any obligation on the part of the Supplier.
Subject as expressly provided in these Terms and Conditions, and except where the Goods are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
The Customer shall be responsible for ensuring that, except to the extent that instructions as to the use or sale of the Goods are contained in the packaging or labelling of the Goods, any use or sale of the Goods by the Customer is in compliance with all applicable statutory requirements and that handling and sale of the Goods by the Customer is carried out in accordance with directions given by the Supplier or any competent governmental or regulatory authority and the Customer will indemnify the Supplier against any liability loss or damage which the Supplier might suffer as a result of the Customer's failure to comply with this condition.
The Customer shall ensure that any Learning Management System (LMS), or similar hosting capability provided by the Customer or their designated provider of such services meets the required specification and is compatible with any software modules and failure to do so does not represent a defect on behalf of the Supplier.
The Customer shall provide reasonable and timely access to any Learning Management System (LMS), or similar hosting capability provided by the Customer or their designated provider of such services including administrator level access to systems and access to the technical support engineers, knowledgeable in the operation of those specific systems. It should be noted; typically even fully compliant software modules may fail to operate entirely without error due to inconsistencies not covered by the standards and protocols and failure to do so does not represent a defect on behalf of the Supplier. Under such circumstances the Supplier will review and in conjunction with the Software Developer remedy specifically notified inconsistencies as soon as reasonably practical, depending on and without cost to the Supplier for, availability of such system and technical resources.
13. Customer's Default
If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Supplier, the Supplier shall be entitled to:
- 13.1.1 cancel the order or suspend any further deliveries or provision of Goods and/or Services to the Customer;
- 13.1.2 appropriate any payment made by the Customer to such of the Goods and/or Services (or the goods and/or services supplied under any other contract between the Customer and the Supplier) as the Supplier may think fit (notwithstanding any purported appropriation by the Customer); and
- 13.1.3 charge the Customer interest (both before and after any judgement) on the amount unpaid, at the rate of 8% per annum above HSBC base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
This condition applies if:
- 13.2.1 the Customer fails to perform or observe any of its obligations hereunder or is otherwise in breach of the Contract;
- 13.2.2 the Customer becomes subject to an administration order or enters into a voluntary arrangement under Parts I or VIII of the Insolvency Act 1986 or the Insolvent Partnerships Order 1994 (as amended) or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation;
- 13.2.3 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer;
- 13.2.4 the Customer ceases, or threatens to cease, to carry on business; or
- 13.2.5 the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
- 13.2.6 The Customer fails to provide material information or acceptance criteria, required for the completion of any customization or milestone to authorize or permit completion of the Goods and/or Services.
If sub-Clause 13.2 applies then, without prejudice to any other right or remedy available to the Supplier, the Supplier shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Customer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
The Supplier will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under express terms of the Contract (or these Terms and Conditions), be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Supplier's servants or agents or otherwise) which arise out of or in connection with the supply of the Goods and/or Services.
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
The Customer shall indemnify the Supplier against all damages, costs, claims and expenses suffered by the Supplier arising from loss or damage to any equipment (including that of third parties) caused by the Customer, its agents or employees.
Where the Customer consists of two or more persons such expression throughout shall mean and include such two or more persons and each or any of them. All obligations on the part of such a Customer shall be joint and several obligations of such persons.
The Supplier shall not be liable to the Customer or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of the Supplier's obligations if the delay or failure was due to any cause beyond the Supplier's reasonable control.
Nothing in these Terms and Conditions excludes or limits the liability of the Supplier:
- 14.6.1 for death or personal injury caused by the Supplier's negligence;
- 14.6.2 for any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability; or
- 14.6.3 for fraud or fraudulent misrepresentation.
Subject to the remaining provisions of this Clause 14:
- 14.7.1 the Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract Price; and
- 14.7.2 the Supplier shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
The provision of any Course Customization assistance is considered as a value added benefit offered optionally at the sole discretion of the Supplier, without charge by the Supplier and is intended to facilitate a timely project delivery, representing a mutual benefit to the Parties.
The Supplier will use reasonable skill and care to ensure any Course Customization is carried out to the Customer's specification, up to and including assisting the Customer document and check Course Customization is defined correctly in accordance with the Customer requirements, however in the process of doing so or similar activities, explicitly does not accept any liability whatsoever for the specification or verification of the Course Customization, which remains entirely the responsibility of the Customer.
Each Party undertakes that, except as provided by sub-Clause 15.2 or as authorised in writing by the other Party, it shall, at all times during the continuance of the Contract and for 12 months after its termination:
- 15.1.1 keep confidential all Confidential Information;
- 15.1.2 not disclose any Confidential Information to any other person;
- 15.1.3 not use any Confidential Information for any purpose other than as contemplated by and subject to these Terms and Conditions and the Contract;
- 15.1.4 not make any copies of, record in any way or part with possession of any Confidential Information; and
- 15.1.5 ensure that none of its directors, officers, employees, agents or advisers does any act which, if done by that Party, would be a breach of the provisions of sub-clauses 15.1.1 to 15.1.4 above.
Either Party may:
- 15.2.1 disclose any Confidential Information to:
- 184.108.40.206 any sub-contractor or supplier of that Party;
- 220.127.116.11 any governmental or other authority or regulatory body; or
- 18.104.22.168 any employee or officer of that Party or of any of the aforementioned persons, parties or bodies;
- 15.2.2 use any Confidential Information for any purpose, or disclose it to any other person, to the extent only that it is at the date of the Contract, or at any time after that date becomes, public knowledge through no fault of that Party, provided that in doing so that Party does not disclose any part of that Confidential Information which is not public knowledge.
The provisions of this Clause 15 shall continue in force in accordance with their terms, notwithstanding the termination of the Contract for any reason.
Unless expressly agreed in writing to the contrary, the Supplier is entitled to disclose the fact that it has supplied Goods and/or Services to the Customer with a level of detail which would not represent sensitive business detail.
All notices under these Terms and Conditions and under the Contract shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.
Notices shall be deemed to have been duly given:
- 16.2.1 when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or
- 16.2.2 when sent, if transmitted by facsimile or e-mail and a successful transmission report or returned read receipt is generated; or
- 16.2.3 on the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; or
- 16.2.4 on the tenth business day following mailing, if mailed by airmail, postage prepaid.
All notices under this Agreement shall be addressed to the most recent address, e-mail address, or facsimile number notified to the other Party.
Both Parties agree to provide timely updates to any change of contact, address or other contact information, such as email, telephone details etc.
Recruitment of the Supplier's Staff
The Customer undertakes that it (including for this purpose any person connected with or directed by it) will not directly or indirectly recruit or attempt to recruit as an employee or engage as an independent contractor any person employed or so engaged by the Supplier in connection with the Goods and/or Services provided hereunder for a period of six months after such person last provided services to the Customer.
In the event that the Customer is in breach of the undertaking in sub-clause 17.1, the Customer and the Supplier agree and the Customer will pay liquidated damages of a sum equal to 33% of the annual remuneration or payment and any other benefits payable to the relevant individual by the Supplier at the rate payable during the week immediately prior to such individual ceasing to provide services to the Supplier.
18. Force Majeure
Neither Party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.
The Parties agree that no failure by either Party to enforce the performance of any provision in these Terms and Conditions or under the Contract shall constitute a waiver of the right to subsequently enforce that provision or any other provision. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
The Parties agree that, in the event that one or more of the provisions of these Terms and Conditions or the Contract are found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (and, by extension, the Contract). The remainder of these and the Contract shall be valid and enforceable.
21. Third Party Rights
A person who is not a party to the Contract shall have no rights under the Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.
- 22.1 In the event of any dispute arising between the parties in connection with this agreement, the parties will in good faith seek to resolve that dispute through mediation. The mediator shall be agreed upon within seven days of one party requesting mediation, failing which the mediator shall be appointed by the then Professional Standards Manager of the Institute of Management Consultancy.
- 22.2 Unless otherwise agreed, the parties shall share equally the costs of the mediation. If the dispute is not resolved within 30 days or one of the parties refuses to participate in mediation, the dispute shall be resolved by way of litigation.
- 22.3 Nothing in this clause shall prevent either party seeking a preliminary injunction or other judicial relief at any time if in its judgment such action is necessary nor shall the Supplier be precluded from issuing proceedings or taking any other step in relation to the non-payment of monies due.
23. Law and Jurisdiction
- 23.1 These Terms and Conditions and the Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
- 23.2 Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions or to the Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.